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UniCredit Bank d.d. Mostar

UniCredit’s project Employee Experience, supporting the Global Goal “Decent Work and Economic Growth”, is focused on overall experience of employees throughout their working period. The areas covered by the project are: Procurement, Development, Promotion and Employee Care, which UniCredit targeted as the most important impacts on positive working experience with UniCredit. In the course of 13 months, a range of worker-focused initiatives were designed. The initiatives were designed through a combination of methodologies, project management and presentations of achievements before senior and middle management, where the idea had originated in the first place. The project team drew their ideas from the whole organization in the form of surveys and interviews with employees about what, in their opinion, would be useful to introduce – which, in the end, had a great impact on the relevance and usefulness of delivered initiatives.